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The words "appalling" and "airlines" are synonymous in the language (allegedly English) spoken in the US of A. It wasn't that way some time ago. Pan Am was synonymous with "wonderful", as long as it flew. It was THE airline in the US. Unfortunately it went bankrupt in 1991. But the brand is still powerful amongst a certain generation (not comprising readers of this blog !). Those with a taste for nostalgia, which prompted this post, click here  . No amount of vitriol can be considered excessive when it comes to US airlines. All of them are uniformly awful. Extreme masochism can be the only excuse for condemning somebody to a flight on an American airline. The worst airports in the world are all in the US. From the moment you enter to check in, to the time you get out at your destination, it is pure torture. Inside the US, you have no choice but to reconcile to extreme pain, but it beats me as to why anybody flies long haul in an US airline when other o...

Many journalists pursuing new online initiatives are learning that good intentions are not enough for providing news. The latest group to do so is former Rocky Mountain News reporters who started rockymountainindependent.com this past summer using a membership payment and advertising model. The effort collapsed Oct. 4 with them telling readers, “We put everything into producing content and supporting our independent partners, but we can no longer afford to produce enough content to justify the membership.” There problem is hardly unique. The conundrum facing many journalists is whether to pursue the noble work of journalism as unpaid charitable work or to become engaged as journalistic entrepreneurs with a serious attitude toward its business issues—something many despised in their former employers. If journalists want pay for their work, if they want to provide for their families, and if they want to pay mortgages, they need to spend more time figuring out how to provide value that wi...

As publishers move more and more content to the Internet, mobile services, and e-readers, these digital activities change the structures and processes of underlying business operations. Many publishers, however, pay insufficient attention to the implications of these changes and thus miss out on many benefits possible with digital operations. This occurs because publishers become focused on issues of content delivery and uncritically accept the fundamental elements of the processes involving platforms and intermediaries. In order to gain the fullest future benefits from the digital environment, however, publishers needs to strategically consider and direct activities involving the users, advertisers, prices, and purposes of their new platforms. In creating business arrangements with platform and service providers and intermediaries, 4 fundamental strategic principles should guide your actions: 1. Control your customer lists . The most important thing you do as a publisher is to create ...

Moreh is a border town between Burma and India in the state of Manipur. If you go there, you'll hear a strange language spoken - Tamil. When Indians were kicked out of Burma some 50 years ago, many Tamils who had settled there began the long walk back home. Some came all the way back. Many decided to just cross the border and stay there. Hence the Tamil in Moreh. At the other end , the famed Grand Trunk Road once stretched all the way to Lahore. And you could go from there to the Khyber Pass. Undivided India stretched all the way from Burma to Afghanistan. Today we are a divided race. Split into half a dozen countries which don't see eye to eye with each other. What a tragedy. One of my most memorable trips was the one I made to Pakistan about four years ago. Its not easy for Indians to go to Pakistan, as its not easy for Pakistanis to come to India.  When the opportunity came for me to go there, I grabbed it with both hands.  I could go only to Karachi - visas are city specif...

Oil on the boil again, screams the headlines in India’s Economic Times. Or as our wonderful little friend Chotu might say, Obil Boil . I am certain that his words were prescient and not just a child’s lisp of mama’s olive oil. Crude oil prices have touched $80 a barrel. The US dollar has continued to weaken and since oil prices are globally stated in US dollars, they are bound to rise further. I argued that the world must get ready for expensive energy for the foreseeable future here , but governments have lost a golden opportunity, when oil prices were low consequent to the recession, to prepare their citizens for the coming times when oil prices will be in 3 digits. This has profound implications for the whole world. Firstly inflation will inexorably rise. The risk of inflation in the near term is the highest, with two huge factors contributing to it – the price of oil and the stimulus money that governments have spent. When oil prices rose last time to the peak of $147 , we had rio...

You normally associate business leaders with high intellect, sound judgment, and in general, greater ability than many of us, mere mortals. Then I read this front page report in today's Guardian in the UK. I had promised to myself that I'd stop writing about either bankers or Goldman Sachs after my last two posts on the subject. But what can you do when somebody makes a speech like that. And where does he chose to make these remarks ? In St Paul's cathedral, no less. If you know of any greater act of appalling judgement, please let me know.

It was a veritable barn-burner of a show on October 14th at The Business! That is not to be confused with a barn-raiser, which connotes a successfully comedy show in the Amish community. Instead of churning butter, the audience churned with laughter. Instead of scorning technology, we used microphones to provide amplified sound. And instead of a bunch of guys with beards standing around and talking, our show had performances from Alex Koll and guest star Kyle Kinnane. Sean Keane began the show discussing his childhood speech impediment, his illustrious career as a teenage musical theater performer, obscene phone calls, writing fake letters to the newspaper, and finally, how his dad started kissing him hello and goodbye at age 51. Truly a moving and unsettling set. Alex Koll followed, delivering a preview of his hosting gig the next night at the SF Weekly Music Awards. ("7:30 - Arrive. 8:05 - Introduce yourself. 'Hello. How's it going?'") He also explained t...