Business Jazz – 13th June 2013 – Customer Service: Good and Bad
TOPICS THIS WEEK: Customer Service: Good and Bad The biggest threat we used to be able to make when we received bad service was to write a letter. That was utterly ineffectual in most cases. The letter was conveniently filed in the bin. Things have changed a bit. These days we can publicise our anger (or our delight) online. But have companies woken up to this? Many haven't. Social media is a great opportunity for businesses to engage with dissatisfied and satisfied customers alike. The latter is especially overlooked. Many companies are missing a fantastic marketing opportunity by not encouraging pleased customers to use social media. In this episode, we run through some stories of good and bad service, and how the companies involved responded. The video Here is the video of the Google+ hangout recorded during the recording of this week's podcast episode: Links to people and things we mention David Bailey Cherry Host Phil Sorrell New rallying point You are a big part of the st...