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TOPICS THIS WEEK: Customer Service: Good and Bad The biggest threat we used to be able to make when we received bad service was to write a letter. That was utterly ineffectual in most cases. The letter was conveniently filed in the bin. Things have changed a bit. These days we can publicise our anger (or our delight) online. But have companies woken up to this? Many haven't. Social media is a great opportunity for businesses to engage with dissatisfied and satisfied customers alike. The latter is especially overlooked. Many companies are missing a fantastic marketing opportunity by not encouraging pleased customers to use social media. In this episode, we run through some stories of good and bad service, and how the companies involved responded. The video Here is the video of the Google+ hangout recorded during the recording of this week's podcast episode: Links to people and things we mention David Bailey Cherry Host Phil Sorrell New rallying point You are a big part of the st...

TOPICS THIS WEEK: Customer Service In this episode, we get into a conversation about customer service. Roger's website was recently killed stone dead by a rogue squirrelly bracket ( { ). Unfortunately, the web hosting company didn't make tackling this issue very simple. Listener Dean Read also has a sorry story to tell about replacing a wheel on his car. Jane relates a story from the other side of the spectrum. Her experience of WestJet. Which prompts Roger to retell a story he heard once heard from the remarkable Dinah Liversidge. Links to people and things we mention Chris Brogan Dean Read Dinah Liversidge New rallying point You are a big part of the story of this podcast. We'd like you to be an even bigger part of it. To help with that, and to help us have discussions about being genuinely attractive in business, we've established a LinkedIn group . Please knock on the door and we'll let you in. Country tally Our confirmed country tally as of this week is: 8. We ...